Last updated: 13 December 2025
This policy explains how refunds, cancellations, and returns work for all products and services offered on PheelPretty.com.
By making a purchase or booking a service, you agree to the terms outlined below.
1. Digital Products (Templates, Guides, Downloads)
All digital products sold on Pheel Pretty are non-refundable.
This includes, but is not limited to:
- templates
- guides
- workbooks
- checklists
- downloadable resources
- digital toolkits
Why digital products are non-refundable
Digital products are delivered instantly and cannot be returned once accessed or downloaded.
Please read product descriptions carefully before purchasing. If you are unsure whether a product is right for you, you are welcome to contact us before purchasing for clarification.
2. Advocacy Services & 1:1 Sessions
Advocacy services involve preparation, emotional labour, and dedicated time.
For this reason:
- All advocacy sessions are non-refundable once booked
- Payment secures time, preparation, and availability
Rescheduling
You may request to reschedule a session with reasonable notice.
- Rescheduling is subject to availability
- Missed sessions without notice are treated as completed
- Repeated rescheduling requests may not be possible
If exceptional circumstances arise, please contact us as soon as possible.
3. Written Advocacy & Review Services
Services such as:
- letter drafting
- letter reviews
- document reviews
- EHCP review packages
- meeting preparation packages
are non-refundable once work has begun.
These services involve personalised review, preparation, and written work that cannot be reversed once started.
4. Workshops, Courses & Group Sessions
For any live workshops, group sessions, or courses:
- refunds are not available once access has been provided
- recordings (if offered) are treated as digital products and are non-refundable
If a session is cancelled by Pheel Pretty, you will be offered:
- a full refund or
- the option to transfer to a future session
5. Discounted or Promotional Offers
Discounted or promotional products and services are non-refundable, unless clearly stated otherwise at the time of purchase.
6. No Physical Goods
Pheel Pretty does not sell physical products.
There are:
- no shipped items
- no postal returns
- no physical exchanges
All offerings are digital, educational, or service-based.
7. Scope of Services & Responsibility
All products and services provided by Pheel Pretty offer:
- educational content
- advocacy support
- guidance and structure
- tools and templates
They do not constitute:
- legal advice
- regulated legal services
- legal representation
You remain responsible for how you use the information and support provided.
8. Checkout & Booking Disclaimer
You may use the following wording on checkout pages, booking pages, or payment confirmations:
Due to the nature of digital products and personalised advocacy services, all purchases are final and non-refundable. Please review descriptions carefully before purchasing.
9. Booking Page Notice
You may use this wording on your booking page:
Advocacy sessions are non-refundable due to preparation and reserved time. Please book only when you are ready. Rescheduling is possible with reasonable notice, subject to availability.
10. Questions Before Purchasing
We strongly encourage you to ask questions before purchasing if you are unsure whether a product or service is suitable for your situation.
We are happy to clarify what is included so you can make an informed, confident decision.
11. Policy Updates
This policy may be updated from time to time to reflect changes in services or legal requirements. The latest version will always be available on this page.